Terms and Conditions of Sale
Definitions
- Catalogue - the catalogue (in whatever form, whether paper or electronic) in which these Conditions are set out.
- Company - GEMINI 2000 LTD
- Conditions - these terms and conditions of sale.
- Contract - any contract between the Company and the Customer for the sale and purchase of Supplies.
- Customer - the person(s) or company whose order for the Supplies is accepted by the Company.
- Goods - any goods supplied or to be supplied by the Company to the Customer.
- Services - any services supplied or to be supplied by the Company to the Customer.
- Supplies - any goods or services supplied or to be supplied by the Company to the Customer.
- in writing - includes electronic communications.
Prices
Prices for Supplies are in GBP, exclusive of VAT, which will be added at the time of dispatch. Where the Company agrees to trade in other currency, it will specify an exchange rate for each order. Prices are normally fixed for the duration of published Catalogue, but the Company reserves the right to change its prices without notice at any time. Prices charged will be those prevailing when an order is accepted.
Shipping Pricing and Information
Country Standard Shipping
| Country |
Standard Shipping
|
| UK P&P |
12.50 GBP
|
| EEC |
22.50 GBP
|
| USA |
30.00 GBP
|
| Canada |
30.00 GBP
|
| World Wide | Please e-mail with your country of destination, we will reply with the exact shipping charges |
Payment
Payment must be made in advance.
Payment can be made by credit card or debit card. We will not charge your
credit card until the Goods are sent to you.
All prices are in GBP, a standard Barclays Bank conversion rate is applied
if other currencies are used for payment.
Prices shown in Euro are approximate!
Please, cancel the sale in 24 hours if you are not happy with the lead
time. Otherwise, a 15% restocking charge may be applied.
Orders
The Company reserves the right to decline to trade with any company or
person.
To avoid duplication, written confirmation of telephone orders must be
clearly marked 'Confirmation only'. The Company will not accept liability
for orders not so marked.
Once accepted, no order may be cancelled without the prior written agreement
of a director of the Company.
Orders for Goods are accepted by the Company by dispatching the Goods.
Delivery Policy
You will be sent a non-automated email confirming your order. This is
usually sent within 24hrs. Expected delivery date will be confirmed at this
time.
Goods are dispatched within 24 hours (if in stock). Recorded delivery is
used for all orders.
No payment will be taken from a credit card before the goods are shipped.
Standard deliveries (normally within 3 working days) are offered free or
charge, but priority deliveries will require an additional charge
Delivery will be made to the address specified by the Customer.
The Company may use any method of delivery available to it. The Company will
use reasonable endeavours to meet delivery and/or performance estimates but
except as set out in Inspection, defects and non delivery, in no
circumstances shall it be liable to compensate the Customer for
non-delivery, non-performance or late delivery or performance. Time for
delivery and/or performance will not be of the essence.
Inspection, defects and non delivery
The Customer must inspect the Supplies as soon as is reasonably practical
after delivery or, in the case of Services, performance and, except as set
out in Warranty Policy below, the Company shall not be liable for any defect
in the Supplies unless written notice is given to the Company within 10 days
of such date.
The quantity of any consignment of Goods, as recorded by the Company upon
despatch from the Company's place of business, shall be conclusive evidence
of the quantity received by the Customer on delivery, unless the Customer
can provide conclusive evidence to the contrary.
The Company will not be liable for any non-delivery of Goods or
non-performance of Services unless written notice is given to the Company
within 10 days of the date when Goods should have been delivered or the
Services performed in the ordinary course of events.
Any liability of the Company for non-delivery or non performance or for
Goods notified as defective on delivery or Services notified as defective
following performance in accordance with this Condition will be limited to
replacing the Goods or re-performing the Services within a reasonable time
or to refunding the price then paid in respect of such Supplies
Return Policy
You may return any item purchased on our website if you are not satisfied.
The Company operates a 10 days return policy and no request for
return/refund will be accepted after that period. To be accepted for return
on this basis, Goods should be returned, at the Customer's risk and expense,
for receipt by the Company within 10 days of despatch and must be undamaged
and in original packaging., including any accessories and documentation that
shipped with the product
Returns will not be accepted without proper return authorization
documentation. Unauthorized returns will be refused.
We recommend that you
- use a carrier that offers tracking and
- either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
- use a carrier that offers tracking and
- insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping.
Returns should be sent to:
ATTN: Sales Department
Gemini 2000 Ltd
Peartree Business Center
Ferndown Industrial Estate
Wimborne, Dorset
BH21 7PT
United Kingdom
Goods returned after 10 days as 'unwanted' or 'incorrectly ordered' may be accepted at the discretion of the Company but will be subject to a restocking fee of 15% of the invoice value of the Goods
Refund Policy
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. Your return may also be subject to a 15% restocking fee.
Cancellation Policy
Once you place an order we check to see that the product is available to the
specifications you require, and that all of your billing and shipping
information is verified. This process takes us approximately 24 hours. Your
order is then forwarded to our distribution centre. If you change your mind
and wish to cancel an order within 24 hours, we will be able to confirm
cancellation without penalty.
After 24 hours of the order an order can be cancelled up to the time of
shipment but a 15% restocking fee may be applied to the payment method
Warranty Policy
The Company will endeavour to transfer to the Customer the benefit of any
warranty or guarantee given by the manufacturer of Goods.
In addition, the Company will, free of charge, repair or, at the Company's
option, replace Goods or, in the case of Services, re-perform Services which
are proved to the reasonable satisfaction of the Company to be damaged or
defective due to faulty materials, workmanship or design. This obligation
will not apply:
- if the defect arises because the Customer has altered or repaired such Goods without the written consent of the Company;
- because the Customer did not follow the manufacturers' instructions for storage, usage, installation, use or maintenance of the Goods;
- if the Customer has failed to notify the Company of any defect in accordance with 'Inspection, defects and non delivery' where the defect should have been reasonably apparent on reasonable inspection; or
- if the Customer fails to notify the Company of the defect within 12 months (or such other period as the Company shall specify at the time of acceptance of the order for the Supplies) of the date of dispatch of the Goods or performance of the Services.
Any replacement Supplies made or Goods repaired under this Warranty Policy
will be guaranteed on these terms for any unexpired portion of the period of
guarantee given on the original Supplies. Any Goods which have been replaced
will belong to the Company. The Customer grants to the Company and its
employee's, agents and representatives a right to enter onto its premises to
perform any repair or replacement under this Warranty Policy. The Customer
shall ensure that the Company's employees agents and representatives are
provided with a safe and secure working environment while at its premises
and the Customer shall be responsible for isolating any computers or
processors requiring repair or replacement from its network and for making
back-up copies of any information on such computers or processors before the
Company's arrival on site.
Except as set out in 'Exclusion of Liability' below and 'Inspection, defects
and non delivery' above, this Condition is the Company's sole obligation and
the Customer's sole remedy for defective Supplies and is accepted by the
Customer in substitution for all express or implied representations,
conditions or warranties, statutory or otherwise, as to the satisfactory
quality, fitness for purpose or performance of the Goods (or any materials
used in connection therewith) or the standard of workmanship of the Services
and all such representations, conditions and warranties are excluded.
Company readers and Company software carries a one-year warranty. Both are
from the date of purchase as determined by the customer's proof of
purchase. Additional support is available at 15% of the selling price per
year, for up to 3 years in total. If proof of purchase cannot be provided,
the warranty period will be determined by date of manufacture for hardware
and build date for software. Our standard warranty is a return to depot
warranty. Our average repair turnaround time is ten working days, not
including shipping. In most cases, a replacement unit will be sent upon
receiving the faulty one.
All warranty service requires an RMA (Return Material Authorization) number.
To acquire an RMA number for repair, please contact support@genimi2k.com and
provide the following information:
- Model Number or Part Number
- Problem Description
- Date of Purchase and Serial Number
- Copy of original invoice (upon request)
- After GEMINI 2000 LTD. Technical Support has verified the failure, an RMA will be issued.
The Company will provide a warranty on repaired products for the remaining
portion of the original one-year warranty period. If a unit fails within
ninety days of repair, and the failure is the same as the original failure,
the Company will ship a replacement unit. The customer is responsible for
return freight charges for the defective unit. All replacement and repaired
products may be new or used products, or may contain used parts equivalent
to the corresponding new parts in performance at the Company's discretion.
Freight Company is the responsibility of the customer. The Company returns
repaired product ground service at no charge. Customers may pay for
expedited shipping.
Product found defective within thirty days of purchase is considered DOA and
is exchanged for new product. Company will pay the shipping for overnight
delivery.
Shipping damage, accidents, and damage due to mishandling, which includes
abuse, improper use, and product modifications, are not covered under the
Company warranty policy. If a unit is received for repair with shipping or
mishandling damage, Company will alert the customer of the damage and
additional repair costs before proceeding with repairs. If the Company does
not receive confirmation from the customer to begin repair within three
business days, the damaged unit will be returned to the customer un-repaired
at the customer's expense.
The Company accepts Visa, MasterCard, or purchase orders for billable
repairs. If a purchase order is chosen as a form of payment, Company must
receive a hard copy of the purchase order before any repair services will
begin.
Out of Warranty repairs
The Company will not repair out-of-warranty products, but will offer the customer a new product at a 15% discount (from the purchase price of a new unit). The new product will carry a full one-year warranty.
Exclusion of Liability
Except as provided in 'Inspection, defects and non delivery' and 'Warranty
Policy' the Company will be under no liability to the Customer whatsoever
(whether in contract, tort, (including negligence), breach of statutory
duty, restitution or otherwise) for any injury, death, damage or direct or
indirect or consequential loss (all three of which terms include, without
limitation, pure economic loss, loss of profits, loss of business, loss of
use, loss of data, computer downtime, depletion of goodwill, business
interruption, increased purchasing or manufacturing costs, loss of
opportunity, loss of contracts and like loss) howsoever caused or arising
out of or in connection with:
- Any of the Supplies, or the manufacture, sale, performance or supply or failure or delay in performance or supply of the Supplies by the Company or on part of the Company's employees, agents or sub-contractors;
- Any breach by the Company of any of the express or implied terms of the Contract;
- Any use made or resale or on-supply of any of the Supplies or any product incorporating any of the Goods or developed using the Supplies;
- Any acts or omissions of the Company at the Customer's premises;
- Any statement made or not made or advice given or not given by or on behalf of the Company; or
- Otherwise under the Contract
And the Company hereby excludes to the fullest extent permissible at law all
conditions, warranties and stipulations, express or implied, statutory,
customary or otherwise which but for such exclusion, would or might subsist
in favour of the Customer.
The Company's total liability in contract, tort, (including negligence),
breach of statutory duty, misrepresentation or otherwise shall be limited to
repairing or replacing Goods or in the case of Services, re-performing the
Services or, at the Company's option, refunding monies already paid in
respect of the Supplies.
Export Restriction
Purchaser agrees that will not export or re-export the SOFTWARE to any
country, person, entity or end user subject to United Kingdom export
restrictions. Purchaser warrants that neither the U.K. Department of Trade
and Industry nor any other UK Government body has suspended, revoked or
denied their export privileges.
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