Definitions

Prices

Prices for Supplies are in GBP, exclusive of VAT, which will be added at the time of dispatch. Where the Company agrees to trade in other currency, it will specify an exchange rate for each order. Prices are normally fixed for the duration of published Catalogue, but the Company reserves the right to change its prices without notice at any time. Prices charged will be those prevailing when an order is accepted.

Shipping Pricing and Information

Country Standard Shipping

Country	Standard Shipping
UK P&P	12.50 GBP
EEC	22.50 GBP
USA	30.00 GBP
Canada	30.00 GBP
World Wide	Please e-mail with your country of destination, we will reply with the exact shipping charges

Payment

Payment must be made in advance.
Payment can be made by credit card or debit card. We will not charge your credit card until the Goods are sent to you.
All prices are in GBP, a standard Barclays Bank conversion rate is applied if other currencies are used for payment.
Prices shown in Euro are approximate!
Please, cancel the sale in 24 hours if you are not happy with the lead time. Otherwise, a 15% restocking charge may be applied.

Orders

The Company reserves the right to decline to trade with any company or person.
To avoid duplication, written confirmation of telephone orders must be clearly marked 'Confirmation only'. The Company will not accept liability for orders not so marked.
Once accepted, no order may be cancelled without the prior written agreement of a director of the Company.
Orders for Goods are accepted by the Company by dispatching the Goods.

Delivery Policy

You will be sent a non-automated email confirming your order. This is usually sent within 24hrs. Expected delivery date will be confirmed at this time.
Goods are dispatched within 24 hours (if in stock). Recorded delivery is used for all orders.
No payment will be taken from a credit card before the goods are shipped.
Standard deliveries (normally within 3 working days) are offered free or charge, but priority deliveries will require an additional charge
Delivery will be made to the address specified by the Customer.
The Company may use any method of delivery available to it. The Company will use reasonable endeavours to meet delivery and/or performance estimates but except as set out in Inspection, defects and non delivery, in no circumstances shall it be liable to compensate the Customer for non-delivery, non-performance or late delivery or performance. Time for delivery and/or performance will not be of the essence.

Inspection, defects and non delivery

The Customer must inspect the Supplies as soon as is reasonably practical after delivery or, in the case of Services, performance and, except as set out in Warranty Policy below, the Company shall not be liable for any defect in the Supplies unless written notice is given to the Company within 10 days of such date.
The quantity of any consignment of Goods, as recorded by the Company upon despatch from the Company's place of business, shall be conclusive evidence of the quantity received by the Customer on delivery, unless the Customer can provide conclusive evidence to the contrary.
The Company will not be liable for any non-delivery of Goods or non-performance of Services unless written notice is given to the Company within 10 days of the date when Goods should have been delivered or the Services performed in the ordinary course of events.
Any liability of the Company for non-delivery or non performance or for Goods notified as defective on delivery or Services notified as defective following performance in accordance with this Condition will be limited to replacing the Goods or re-performing the Services within a reasonable time or to refunding the price then paid in respect of such Supplies

Return Policy

You may return any item purchased on our website if you are not satisfied.
The Company operates a 10 days return policy and no request for return/refund will be accepted after that period. To be accepted for return on this basis, Goods should be returned, at the Customer's risk and expense, for receipt by the Company within 10 days of despatch and must be undamaged and in original packaging., including any accessories and documentation that shipped with the product
Returns will not be accepted without proper return authorization documentation. Unauthorized returns will be refused.
We recommend that you
- use a carrier that offers tracking and
- either insure your package for safe return to us or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit.
If you choose not to:
- use a carrier that offers tracking and
- insure or declare the full value of the product,
you will be responsible for any loss or damage to the product during shipping.
Please note that the DHL service offers limited tracking capabilities and that there is a 30 calendar days waiting period before the DHL will initiate a trace.
Returns should be sent to:
ATTN: Sales Department
Gemini 2000 Ltd
Peartree Business Center
Ferndown Industrial Estate
Wimborne, Dorset
BH21 7PT
United Kingdom

Goods returned after 10 days as 'unwanted' or 'incorrectly ordered' may be accepted at the discretion of the Company but will be subject to a restocking fee of 15% of the invoice value of the Goods

Refund Policy

You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. If your return is not due to our error, we will deduct the shipping costs from your refund. Your return may also be subject to a 15% restocking fee.

Cancellation Policy

Once you place an order we check to see that the product is available to the specifications you require, and that all of your billing and shipping information is verified. This process takes us approximately 24 hours. Your order is then forwarded to our distribution centre. If you change your mind and wish to cancel an order within 24 hours, we will be able to confirm cancellation without penalty.
After 24 hours of the order an order can be cancelled up to the time of shipment but a 15% restocking fee may be applied to the payment method

Warranty Policy

The Company will endeavour to transfer to the Customer the benefit of any warranty or guarantee given by the manufacturer of Goods.
In addition, the Company will, free of charge, repair or, at the Company's option, replace Goods or, in the case of Services, re-perform Services which are proved to the reasonable satisfaction of the Company to be damaged or defective due to faulty materials, workmanship or design. This obligation will not apply:
- if the defect arises because the Customer has altered or repaired such Goods without the written consent of the Company;
- because the Customer did not follow the manufacturers' instructions for storage, usage, installation, use or maintenance of the Goods;
- if the Customer has failed to notify the Company of any defect in accordance with 'Inspection, defects and non delivery' where the defect should have been reasonably apparent on reasonable inspection; or
- if the Customer fails to notify the Company of the defect within 12 months (or such other period as the Company shall specify at the time of acceptance of the order for the Supplies) of the date of dispatch of the Goods or performance of the Services.
Any replacement Supplies made or Goods repaired under this Warranty Policy will be guaranteed on these terms for any unexpired portion of the period of guarantee given on the original Supplies. Any Goods which have been replaced will belong to the Company. The Customer grants to the Company and its employee's, agents and representatives a right to enter onto its premises to perform any repair or replacement under this Warranty Policy. The Customer shall ensure that the Company's employees agents and representatives are provided with a safe and secure working environment while at its premises and the Customer shall be responsible for isolating any computers or processors requiring repair or replacement from its network and for making back-up copies of any information on such computers or processors before the Company's arrival on site.
Except as set out in 'Exclusion of Liability' below and 'Inspection, defects and non delivery' above, this Condition is the Company's sole obligation and the Customer's sole remedy for defective Supplies and is accepted by the Customer in substitution for all express or implied representations, conditions or warranties, statutory or otherwise, as to the satisfactory quality, fitness for purpose or performance of the Goods (or any materials used in connection therewith) or the standard of workmanship of the Services and all such representations, conditions and warranties are excluded.
Company readers and Company software carries a one-year warranty. Both are from the date of purchase as determined by the customer's proof of purchase. Additional support is available at 15% of the selling price per year, for up to 3 years in total. If proof of purchase cannot be provided, the warranty period will be determined by date of manufacture for hardware and build date for software. Our standard warranty is a return to depot warranty. Our average repair turnaround time is ten working days, not including shipping. In most cases, a replacement unit will be sent upon receiving the faulty one.

All warranty service requires an RMA (Return Material Authorization) number. To acquire an RMA number for repair, please contact support@genimi2k.com and provide the following information:
- Model Number or Part Number
- Problem Description
- Date of Purchase and Serial Number
- Copy of original invoice (upon request)
- After GEMINI 2000 LTD. Technical Support has verified the failure, an RMA will be issued.

The Company will provide a warranty on repaired products for the remaining portion of the original one-year warranty period. If a unit fails within ninety days of repair, and the failure is the same as the original failure, the Company will ship a replacement unit. The customer is responsible for return freight charges for the defective unit. All replacement and repaired products may be new or used products, or may contain used parts equivalent to the corresponding new parts in performance at the Company's discretion.
Freight Company is the responsibility of the customer. The Company returns repaired product ground service at no charge. Customers may pay for expedited shipping.
Product found defective within thirty days of purchase is considered DOA and is exchanged for new product. Company will pay the shipping for overnight delivery.
Shipping damage, accidents, and damage due to mishandling, which includes abuse, improper use, and product modifications, are not covered under the Company warranty policy. If a unit is received for repair with shipping or mishandling damage, Company will alert the customer of the damage and additional repair costs before proceeding with repairs. If the Company does not receive confirmation from the customer to begin repair within three business days, the damaged unit will be returned to the customer un-repaired at the customer's expense.
The Company accepts Visa, MasterCard, or purchase orders for billable repairs. If a purchase order is chosen as a form of payment, Company must receive a hard copy of the purchase order before any repair services will begin.

Out of Warranty repairs

The Company will not repair out-of-warranty products, but will offer the customer a new product at a 15% discount (from the purchase price of a new unit). The new product will carry a full one-year warranty.

Exclusion of Liability

Except as provided in 'Inspection, defects and non delivery' and 'Warranty Policy' the Company will be under no liability to the Customer whatsoever (whether in contract, tort, (including negligence), breach of statutory duty, restitution or otherwise) for any injury, death, damage or direct or indirect or consequential loss (all three of which terms include, without limitation, pure economic loss, loss of profits, loss of business, loss of use, loss of data, computer downtime, depletion of goodwill, business interruption, increased purchasing or manufacturing costs, loss of opportunity, loss of contracts and like loss) howsoever caused or arising out of or in connection with:
- Any of the Supplies, or the manufacture, sale, performance or supply or failure or delay in performance or supply of the Supplies by the Company or on part of the Company's employees, agents or sub-contractors;
- Any breach by the Company of any of the express or implied terms of the Contract;
- Any use made or resale or on-supply of any of the Supplies or any product incorporating any of the Goods or developed using the Supplies;
- Any acts or omissions of the Company at the Customer's premises;
- Any statement made or not made or advice given or not given by or on behalf of the Company; or
- Otherwise under the Contract

And the Company hereby excludes to the fullest extent permissible at law all conditions, warranties and stipulations, express or implied, statutory, customary or otherwise which but for such exclusion, would or might subsist in favour of the Customer.
The Company's total liability in contract, tort, (including negligence), breach of statutory duty, misrepresentation or otherwise shall be limited to repairing or replacing Goods or in the case of Services, re-performing the Services or, at the Company's option, refunding monies already paid in respect of the Supplies.

Export Restriction
Purchaser agrees that will not export or re-export the SOFTWARE to any country, person, entity or end user subject to United Kingdom export restrictions. Purchaser warrants that neither the U.K. Department of Trade and Industry nor any other UK Government body has suspended, revoked or denied their export privileges.